Our move from Northumberland was a major life event and finding our ideal property overlooking the sea was a once in a lifetime opportunity that we couldn’t afford to let slip. From the very first contact with Ian, he was courteous, friendly, efficient and practical. His advice was always on the money and in our moments of uncertainty he brought us back to the main reasons; the views, the lifestyle and the accommodation the property provided, which was exactly what we needed. Throughout the process of making an offer, selling ours (395 miles away), and moving to exchange of contract, he was in touch every Friday to update us and to glean an update for his client. I have dealt with many property agents in my professional career and in all honesty I have never come across one who can exceed the customer service excellence that Ian and his team have demonstrated throughout the last 5 months. Excellent.